Privacy Policy

Last updated: 6 September 2026

Who we are and how to contact us

Information we collect

When you request a quote, we may collect your name, telephone number, email address, postcode, waste or clearance type, description, preferred collection date and any photographs you choose to upload.

How we use your information

We use this information to respond to your enquiry, prepare and manage a quote or collection, communicate with you about the requested service, and maintain appropriate business records. We rely on taking steps at your request before entering into a service agreement and on our legitimate interests in operating and improving our business.

Who receives your information

Quote information is handled through our website and form tools and sent to the RJ Waste & Recycling enquiry mailbox. Our email delivery provider, Resend, processes email notifications on our behalf. We do not sell your personal information.

Retention and security

We keep enquiry information only for as long as reasonably necessary to respond to your request, provide any agreed service, maintain records or meet legal obligations. We use reasonable technical and organisational measures to protect the information held through this website.

Your rights

You may ask us for access to, correction of or deletion of your personal information, or object to or restrict certain processing. You may also have a right to data portability in some circumstances. To exercise these rights, contact us using the details above. You can complain to the UK Information Commissioner’s Office if you are unhappy with how your information is handled.

Changes to this policy

We may update this policy when our website, services or data practices change. The current version will always be published on this page.